Privacy Policy Kedai888 – Our Commitment to Protecting Your Data

Kedai888 (operating under the domain kedai888.best) is an online casino platform dedicated to Malaysian players. As a platform that handles sensitive financial and personal data, we fully appreciate the trust you place in us when you register as a member. We take that trust seriously – not merely as a legal obligation, but as the foundation of the relationship we build with every Kedai888 player.

This Kedai888 Privacy Policy explains in detail how we collect, use, store, protect, and in certain circumstances share our members' personal data. This document is written in plain, easy-to-understand language so that every Malaysian player can clearly understand their rights and how we handle their information.

This policy applies to all information you provide to Kedai888 through our website, mobile app, or any other communication channel, including email and customer support live chat.

Kedai888 collects various types of personal data depending on how you interact with our platform. Below is a comprehensive overview of the data we may collect:

All data we collect is for legitimate and reasonable purposes directly related to providing Kedai888's services to you. We do not collect data beyond what is specified in this policy.

Kedai888 uses members' personal data for the following limited and legitimate purposes:

• Account Management: Creating and maintaining your Kedai888 account, including identity verification, password management, and verification of your Malaysian phone number.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, and handling withdrawal requests to your Malaysian bank account or e-wallet.
• Gaming Services Provision: Enabling you to access all games on Kedai888 – slots, Live Casino, table games, poker, Sports Betting on the Malaysia Super League and EPL, and e-sports.
• Security Enforcement: Detecting and preventing fraud, multi-account use, money laundering, and any activity that is suspicious or in violation of Kedai888's policies.
• Customer Support: Helps resolve inquiries, complaints, and technical issues you submit to the kedai888 support team via live chat or email.
• Service Communications: Sending important notifications about your account, policy changes, security updates, and transaction information. These are essential communications that cannot be opted out of.
• Marketing (with consent): Sending promotions, bonus offers, and the latest Kedai888 news via email or in-app notifications – only if you have given consent to receive such marketing communications.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling and, where necessary, providing information on available support resources such as Talian Kasih 15999.
• Legal Compliance: Fulfilling legal obligations, anti-money laundering regulations, and the requirements of relevant authorities in Malaysia.

Kedai888 does not sell, rent, or disclose members' personal data to third parties for commercial or marketing purposes without your explicit consent. However, there are limited circumstances in which we may need to share your information:

• Payment Service Providers: Transaction information required for payment processing is shared with Malaysian payment service providers (such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX) solely for the purpose of securely processing your deposits and withdrawals.
• Game Software Providers: Game data required for technical operations is shared with third-party game providers that supply slots, Live Casino, and table games to Kedai888. All such providers are bound by strict confidentiality agreements.
• Independent Auditing Bodies: Anonymised data required for game fairness audit purposes may be shared with independent auditing bodies that verify the integrity of Kedai888's RNG. No personally identifiable information is shared in this context.
• Malaysian Authorities: Where required by Malaysian law, a court order, or a directive from a competent authority, Kedai888 may be obligated to disclose certain member information. We will make every effort to notify you in advance in such situations, unless we are legally prohibited from doing so.

Kedai888 implements multiple layers of technical and organisational security to protect members' personal data from unauthorised access, loss, or misuse. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your browser or app and Kedai888's servers is protected by the latest TLS/SSL protocols using 256-bit encryption keys – the same security standard used by Malaysia's major banks.
• Two-Factor Authentication (2FA): 2FA is available on all Kedai888 accounts as an additional layer of security. We encourage all members to enable 2FA through their account settings.
• Internal Access Controls: Access to members' personal data is restricted to Kedai888 staff with a legitimate business need. All access is logged and continuously monitored.
• Continuous Security Monitoring: Kedai888's automated monitoring system runs continuously to detect any unauthorised access attempts or suspicious activity on the platform.
• Regular Security Testing: Kedai888 conducts regular penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.

While Kedai888 takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure – never share your password with anyone, use a strong and unique password, and enable 2FA on your Kedai888 account.

Kedai888 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver relevant content. There are several types of cookies we use:

• Essential Cookies (Required): These cookies are required for the basic functionality of the Kedai888 platform – such as maintaining your login session and securing transactions. Without them, the platform cannot function properly and they cannot be disabled.
• Performance & Analytics Cookies: Helping Kedai888 understand how members interact with the platform – which pages are visited most frequently, how long sessions last, and where players encounter issues. This information is used to improve the user experience.
• Functional Cookies: Storing your personal preferences – such as your preferred language, display settings, and game preferences – to ensure a more personalised and comfortable experience every time you use Kedai888.
• Marketing Cookies (optional): Used to deliver Kedai888 offers and promotions that are relevant to your interests. You may opt out of these cookies at any time through your browser settings.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the core functionality of the Kedai888 platform and impact your gaming experience.

As a Kedai888 member who has entrusted us with your personal data, you have the following rights regarding the personal data we hold about you:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you, including account information, transaction history, and gaming activity history on Kedai888.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances (for example, if your account has been closed and there is no legal obligation requiring us to retain that data), you may request the deletion of your personal data from Kedai888's records.
• Right to Restrict Processing: You may request that Kedai888 restrict how we use your personal data in certain circumstances, such as when the accuracy of the data is in dispute.
• Right to Withdraw Consent: For data processing that relies on your consent (such as sending marketing emails), you have the right to withdraw that consent at any time. Withdrawal does not affect the validity of any processing that took place before the withdrawal date.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time by contacting the Kedai888 support team.

To exercise any of the rights above, please contact the Kedai888 support team by email at support@kedai888.best or via 24/7 live chat. We will process your request within 30 working days. In complex cases, this period may be extended to up to 60 days, with prior notice to you.

Kedai888 retains member personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required under applicable Malaysian law. The following is a general guide to our data retention periods:

• Active Account Data: For as long as your Kedai888 account remains active, your personal data is retained to ensure uninterrupted service.
• Closed Account Data: After an account is closed, Kedai888 retains transaction records and identity verification information for a minimum of 5 years to comply with anti-money laundering regulations and applicable tax requirements in Malaysia.
• Communication Logs: Customer support communication records are retained for 2 years for reference and dispute resolution purposes.
• Marketing Data: If you withdraw consent for marketing communications, your email address will be moved to a "do not contact" list and excluded from all future Kedai888 marketing communications.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised in accordance with Kedai888's established internal procedures.

The Kedai888 platform is intended solely for adults aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.

If Kedai888 discovers that we have inadvertently collected personal data from someone under the age of 18, we will immediately take steps to delete that data and close the account in question. If you believe that a minor has registered an account on Kedai888, please notify us promptly at support@kedai888.best so we can take the appropriate action.

Parents and guardians are encouraged to install parental control software on devices used by children in their care to prevent unintended access to online gambling platforms such as Kedai888.

The Kedai888 platform may contain links to third-party websites or services in certain limited contexts. This Kedai888 Privacy Policy applies only to information collected by the Kedai888 platform itself and does not cover the privacy practices of any such third-party websites or services.

Kedai888 is not responsible for the privacy policies or content of third-party websites that you may access via links from our platform. We encourage you to read and understand the privacy policy of every website you visit.

Kedai888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or changes to the services we offer.

For material changes to how we use your personal data, Kedai888 will notify you via your registered email address or through a prominent notice within the platform at least 14 days before the changes take effect. Continued use of the Kedai888 platform after any amendment's effective date constitutes your acceptance of the revised policy.

It is your responsibility to review this Kedai888 Privacy Policy page periodically. The date of the last update is always displayed at the bottom of this document for your reference.

If you have any questions, concerns, or requests regarding the Kedai888 Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Email: support@kedai888.best – For official privacy enquiries and data rights requests. Please include "Privacy Enquiry" in your email subject line. Response time: within 5 working days.
• Live Chat: Available 24/7 on the Kedai888 platform in Bahasa Melayu. For general enquiries about your privacy and account security. Average response time: under 5 minutes.

We are committed to responding to all privacy-related enquiries and requests in a timely and fully transparent manner. No question about your data privacy is too small for the Kedai888 team to address.